A recent review of how the city manages costs and resources related to the unsheltered population has found gaps in tracking and coordination between departments. 

Many either do not monitor these costs or lack the tools and resources to do so effectively, council heard at its Monday (Nov. 25) meeting.

鈥淲ithout proper tracking assessing performance is difficult and accountability for spending is reduced which may lead to poorer decisions and improper resource allocation,鈥� explained Shelly Little, corporate finance manager.

Phase 2 of the Unsheltered Community Costs report shows that while some progress has been made, there is still room for improvement. It recommends that senior leadership should decide on the level of reporting needed to better understand and manage these costs. Little told council that an action plan would be in place by the end of June 2025. 

In August 2024 council heard that half of the $20 million the city spent on unsheltered community costs over the past four years came from tax revenues. The remaining $10 million came from reserve funds, grants and other sources. That report pointed out that 鈥渃learly distinguishing specific expenses for the unsheltered from those associated with social disorder posed a challenge.鈥� The taxpayer portion was mostly directed toward community safety and emergency response services. 

Separately, the city鈥檚 audit committee has approved a three-year engagement plan to guide priority projects. The plan, finalized in October focuses on managing risks, meeting council goals, and improving efficiency.

For 2025, the committee has prioritized several key projects. One is a review of the city鈥檚 endowment fund, which will examine its structure, compliance with regulations, and effectiveness in meeting its objectives. Other projects include reviews of fleet services, inventory management, and affordable housing programs. These efforts aim to address critical issues and improve financial oversight.